Is your communication invariably spot-on? If not, you could perhaps use a little tlc...

Controlled, clear communication is essential at work and in relationships. Calm and lucid thinking is key to making plans and solving life's problems. This self-coaching kit, written by two highly experienced coaches, is designed to help you build stronger thinking, listening and communication skills - tlc.

tlc is a nine-part self-coaching course, full of practical tips and information you can use immediately. It's an easy read - because you're busy, and life shoudn't be too hard. It's really rather British. And it's fun.

Susan Bilton and Alan Ross say:
"We coach. That means we ask, we don’t tell. So this half-empty book is far more about asking you to think than telling you what to do. We find that suits intelligent and self-motivated people.

And in fact, this isn’t a book. It’s a self-coaching kit. To get the most out of it, you’ll need to do a little bit more than just read.

But it doesn’t have to be hard graft. If you like an intensive experience, we recommend that you read it, and try all the exercises, as a one-pass project. If you like to sample ideas over time, have it lying around for a few months. Or if you want to use it as a problem-solver, then dip into it when needed – you’ll probably see something that’s particularly useful, right now."