Tough Customers: How to Keep Them Smiling...and Yourself Sane (The Customer Service Rep's Survival Guide, Vol 2)
by:
Michael Klein (author)
David Dee (author)
Format: paperback
ISBN:
9780850132106 (085013210X)
Publish date: December 28th 1994
Publisher: Dartnell Corp.
Pages no: 230
Edition language: English