Get your business talking online with this handy guide to VoIP implementationYour organization has made the decision to go with VoIP. Now it's up to you to implement the system. Well, fear not —here's the crash course you need! Learn how to analyze your system, plan the rollout, monitor and maintain VoIP, work with Session Initiation Protocol (SIP), troubleshoot your system, fax with VoIP, and keep your users happy.Understand — how VoIP works and the pros and cons for your organizationBe prepared — analyze your network, its devices, IP addresses, connections to remote sites, and other issues that affect VoIP implementationWhen it's not a voice — discover the options for touch tones and faxing via VoIP systemsLine up your tools — compare and evaluate hardware and software options for VoIPActivate — draw up a test plan, check out both voice and fax transmission, get a report, and schedule the installationJust a SIP — investigate SIP call generation, identify the elements, understand cancelled calls, and re-INVITE callsKeep it running — troubleshoot your system, identify call variables, trace the source of a problem, manage trouble tickets, and resolve failuresOpen the book and find:Clarification of common misconceptions about VoIPThe anatomy of a VoIP call How to manage latency, jitter, and flapWhy touch tones and faxes pose special challengesHow to choose a fax optionWhat Wireshark is and how to use itHow to identify the footprint of a problemWhat to expect when your system goes live