The second edition of this award-winning handbook contains many new features: * Concrete solutions to over 60 common problems in business writing and communication * New chapters on social media, job searching, and creating management forms * New support for English language learners and dialect speakers In addition, you ll still find the great features that made the first edition a hit: * Guidelines for quickly creating winning proposals, effective e-mails, polished presentations, and much more * Models of every important type of business document * Checklists to help you quickly revise and refine writing * Rules for punctuation, capitalization, usage, and grammar