The Managed Heart: Commercialization of Human Feeling
In private life we try to induce or suppress our emotions through 'emotional work'. But what happens when this system of adjusting emotions is adapted to commercial purposes? This text examines the cost of this kind of 'emotional labour', describing the process as an occupational hazard.
In private life we try to induce or suppress our emotions through 'emotional work'. But what happens when this system of adjusting emotions is adapted to commercial purposes? This text examines the cost of this kind of 'emotional labour', describing the process as an occupational hazard.
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Format: paperback
ISBN:
9780520239333 (0520239334)
Publish date: June 15th 2003
Publisher: University of California Press
Pages no: 339
Edition language: English
Well, first things first: After reading this book, you will not be able to see "View from the Top" the same way again. Hollywood sugar-coating stuff. Who knew? When I was little, I noticed a strange thing. My parents seemed to really hate it when I raised my voice, but let my brother do his thing wi...
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