Clientes Incondicionales
Format: paperback
ISBN:
9789580484868 (9580484864)
Publish date: January 1st 2005
Publisher: Grupo Editorial Norma
Pages no: 116
Edition language: Spanish
Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to i...