The contact centers market dynamics pre- and post-COVID-19 scenario are drastically different. The pandemic has resulted in companies partnering and acquiring other firms, leading to a higher degree of market consolidation. In addition, contact centers are improving their technological offering to automate and streamline processes.

One of the biggest acquisitions in 2021 is Avaya’s acquisition of contact center developer CTIntegration. CTIntegration has been a technology provider to Avaya. It is the maker of CT Suite and its connectors and has been a part of Avaya’s DevConnect bringing expertise into Avaya OneCloud platform to understand customer behavior and thereby streamline replies and requirements. The acquisition occurred in August 2021, and the financials involved has not been disclosed.

There have been other technological advancements in the market as well. Coca-Cola Europacific Partner, Indonesia has opted to work with Taps 8X8. The objective of this engagement is to provide a secure mobile experience to manage orders through Taps 8X8’s SMS API. The Los Angeles Pacific University has decided to move their entire contact center operations including admission, enrollment, and alumni connect to Dialpad’s cloud system. The system integrator for this project is Dialpad.

Contact Centers Category Intelligence Highlights:

• Migration into a cloud-based environment and technological advancements are the largest trends in the market
  
  
• The market features a highly fragmented competitive landscape
  
  
• Suppliers widely prefer in-house service provider model to leverage their expertise

Read report summary or request a free sample copy of the report “Contact Center Market Procurement Intelligence, Supplier Intelligence, Supplier Ranking, Pricing & Cost Structure Intelligence, Best Practices, Engagement Model, Low & Best Country Analysis, Day One Analysis Report, 2020 – 2025”

Contact Centers Cost Intelligence Highlights:

Grand View Research has identified the following key cost components for availing Contact Centers:

• Variable Labor
• Fixed Labor
• Tech Support Labor
• Technology Cost
• Telecom and Networking Costs
• Facilities
• Miscellaneous Overheads
• Profits

Variable labor costs are the largest cost component of contact centers and account for 60-65% of the total cost of service.

Operational Capabilities - Weightage

• Years in Service 10%
• Employee Strength 25%
• Revenue Generated 20%
• Key Industries Served 25%
• Key Cients 20%

Functional Capabilities - Weightage

Type of deployment 40%

• On-premise
• Cloud-based

Type 40%

• Voice-based
• Text based
• Social media-based

Use of technology 20%

• Chatbots, automated call director
• Caller analytics tools
• Process automation tools

List of Key Suppliers in the Contact Centers Category

• [24]7.ai, Inc.
• Alliance Data Systems, Inc.
• Alorica, Inc.
• Atento
• BT Communications Ltd.
• Concentrix
• Convergys Corp.
• Genpact
• IBM Global Process Services Pvt. Ltd.
• Tata Consultancy Services Ltd.
• Wipro

Check out the featured  Addon Services offered with Contact Center Market Procurement Intelligence Report:

About us:
A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of the supply chain which helps in efficient procurement decisions.

Our services include (not limited to):

• Market Intelligence involving - market size and forecast, growth factors, and driving trends
• Price and Cost Intelligence - pricing models adopted for the category, the total cost of ownership
• Supplier Intelligence - rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing
• Sourcing / Procurement Intelligence - best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best-suited countries for sourcing to minimize supply chain disruption

Our market/procurement Intelligence reports include in-depth and actionable insights that help clients in understanding the different aspects of the supply chain and take more effective decisions.

Find More information @ https://www.grandviewresearch.com/pipeline

PVC has been the traditional choice in blister packaging for a very long time as it offers low prices and strong durability while maximizing product visibility at the same time. PVC pricing had been stagnant for some time before 2020 and it was generally readily available. However, during the Covid-19 pandemic, the housing market started to gain traction and the construction market continues to buy more PVC, hence the price has increased drastically, making it hard to procure PVC for blister packaging.

Moreover, recent economic and environmental policy changes compel some brands to think and find a PVC alternative for their blister packaging. Polyethylene terephthalate (PET) and recycled polyethylene terephthalate (RPET) are the two major strong alternatives to the traditional PVC blister. It is majorly used in soda bottles and is known for its strong durability and transparency. PET and RPET are most preferable for brands with high sustainability goals as they can be easily recycled.

One of the leaders in the packaging industry, Amcor has already started working on developing alternatives for PVC in blister packaging. In April 2021, the company announced the customer trials of the world's first recyclable polyethylene-based thermoform blister packaging named AmSky. It reduces carbon footprint by 70% compared to PVC and other alternatives. PVC makes packaging recycling more difficult or contaminates other materials if consumers attempt to recycle them. Therefore, Amcor’s solution eliminates PVC from the packaging by using a mono-material Polyethylene thermoform blister and lidding film.

Blister Packaging Category Intelligence Highlights:

• Blister packaging suppliers are collaborating with regional players to benefit from their knowledge of the local market, and maintain high profit margins, low overhead costs, and their overall competitiveness in the market
• The blister packaging market features a highly fragmented competitive landscape as several small players are entering the market
• Suppliers widely prefer approved provider operating models to reduce risks and improve the potential for value creation

Read report summary or request a free sample copy of the report “Blister Packaging Market Procurement Intelligence, (Supplier Intelligence, Supplier Ranking, Pricing & Cost Structure Intelligence, Best Practices, Engagement Model, Low & Best Cost Country Analysis, Day One Analysis Report, 2020 – 2025”

Cost Intelligence Highlights:

Grand View Research has identified the following key cost components for availing blister packaging:

• Raw Materials
• Forming Film
• Lidding Material
• Heat Seal Coating
• Printing Ink
• Others
• Fixed Costs
• Labor
• SG&A
• R&D
• Depreciation
• Interest
• Tax
• Profit

“Raw material is the biggest cost component of blister packaging, accounting for more than 60% of the total cost of manufacturing.”

Operational capabilities (with weightage) for Supplier Ranking and Selection in Blister Packaging Category:

• Years in Service – 15%
• Geographical Service Presence – 35%
• Employee Strength – 15%
• Revenue Generated – 15%
• Key Clients – 12%
• Certifications – 8%

Functional capabilities (with weightage) for Supplier Ranking and Selection in Blister Packaging Category:

• Technology Type – 40%
• Thermoforming
• Cold Forming
• Thermo Cold Complex Blistering
• Types of Blister Packaging – 60%
• Thermoformable
• Face Seal
• Trapped
• Full Card Blister
• Clamshell
• Skin Packaging

List of Key Suppliers in the Blister Packaging Category

• Amcor Plc
• DOW
• WestRock Company
• Sonoco Products Company
• Constantia Flexibles
• Klockner Pentaplast Group
• E.I. du Pont de Nemours and Company
• Honeywell International Inc.
• Tekni-Plex
• Display Pack

Check out the featured Addon Services offered with Blister Packaging Market Procurement Intelligence Report:

About us:
A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of the supply chain which helps in efficient procurement decisions.

Our services include (not limited to):

• Market Intelligence involving - market size and forecast, growth factors, and driving trends
• Price and Cost Intelligence - pricing models adopted for the category, the total cost of ownership
• Supplier Intelligence - rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing
• Sourcing / Procurement Intelligence - best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best-suited countries for sourcing to minimize supply chain disruption

Our market/procurement Intelligence reports include in-depth and actionable insights that help clients in understanding the different aspects of the supply chain and take more effective decisions.

Find More information @ https://www.grandviewresearch.com/pipeline

In capitalist countries, the means of production lies in the ownership of private enterprises with minimal political.

Pros of Capitalism have been long discussed and debated globally. Most capitalist countries are observed to be functioning smoothly than other kinds of existing economies. 

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