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Difficult Conversations: How to Discuss What Matters Most - Douglas Stone, Bruce Patton, Sheila Heen
Difficult Conversations: How to Discuss What Matters Most
by: (author) (author) (author)
4.43 35
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill. Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing,... show more
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill. Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: how to start the conversation without defensiveness why what is not said is as important as what is ways of keeping and regaining your balance in the face of attacks and accusations how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance."Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
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Format: paperback
ISBN: 9780140288520 (014028852X)
ASIN: 014028852X
Publisher: Penguin
Pages no: 272
Edition language: English
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Community Reviews
Something to Ponder
Something to Ponder rated it
4.0 Difficult Conversations: How to Discuss What Matters Most
This book is best read in an audible format. It provides practical information and examples of how to approach and manage difficult conversations. We all have people in our lives that challenge our patience and our ability to effectively communicate. For that reason, this book is a yearly must re...
Lisa (Harmony)
Lisa (Harmony) rated it
5.0 Difficult Conversations: How to Discuss What Matters Most
This is one of three texts, plus handouts, used at a Negotiation course at Harvard Law taken by students all over the university--and by people from all over the world. At the end of the course, the students spontaneously rose to give the teachers a standing ovation. It's a very popular and valuable...
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