In the recent years, internet has been an accepted way to purchase services or products. On the same line, medicines with verified prescription will be delivered at the doorsteps. However, attitudes of people towards accessing medicines through online is not satisfactory. More than benefits, consumers are worried about safety risks attached to it. So, it’s very necessary for online pharmacy to build a business above all the odds.
1. Pick the social media rhythm
Facebook is the highest used social media application worldwide and especially by old aged people. Create an attractive and professional account. Also, update on your stocks, discounts and services through posts, regularly. Video clips can be added showcasing the safety measures taken by the delivery man or the medicines proof packed against all threats. It is also a medium to connect with your consumers and to add immense value to the experience. Bring a revolution with hashtag trends, create some new ones like #homedeliverymedicineshopnearme and tag your consumers. This will promote the company through fun means.
2. E- mail as well as mail
E- mail is a platform to make your consumers experience personal connect. It is a marketing strategy to promote websites and store policies. Don’t invade too much of their personal space. That might turn to mark the company as spam.
3. Be on the receiving end
Take the feedback and review provided by the consumers seriously to improvise on the faulty sectors. It is necessary to show how grateful you are towards their response. Make them feel their time and words matter. Design your feedback letter thoughtfully.
4. Tabooed product sale
Items like condoms and sanitary napkin are still a tabooed product that few people are not comfortable mentioning of it in an offline store. These individuals opt online purchasing as they don’t want to face the retailer. So, make a special mention of these product stock and sale. Consumers should feel comfortable making such purchase.
5. Respond to rural voice
Some rural regions are devoid of online pharmacy benefits. Medications that require cold storage can’t be delivered to rural as the expenses of cold chain logistics is high. Make arrangements to deliver the same in lower expenses. Figure out ideas to resolve rural issues. This can upgrade your company name as a socially concerned marketing. Also, will level up standards compared to the competitors.
6. Pharmacy team training
Teach your teammates cross- selling and up- selling. Make them understand the importance of relationship building with customers based on which, they can provide suggestions regarding the prescription. For instance, make sure your costumers buy all the required medications from your company only. Through a conversation, push ideas that one can avail all medicines as a package in discount.
7. Mask consumers’ doubts
Provide detailed information about drug and its effect on a patient when you receive a prescription. This way can educate your consumer and develop trust on your service.
8. Newsletter
Create a newsletter and provide health related bulletin. Maintain it on regular basis to convince consumers to subscribe the same.
9. Blog and Vlog
The more creative the company functions the more consumers will be aware your service. Promote the company’s mission and vision through blogs or vlogs. Whichever medium is convenient, invest on it. Hire writers and creators to function on this strategy.
10. Secret Santa
In the earlier stage of business, the company team member himself should pretend to be the consumer to gain trust or attention towards your service. As a costumer, review your own page or site and mention appreciation on the company’s work. Don’t make it look like a fraud work. Keep it limited and stop it after a while, when the business picks up pace.
To buy medicines, health products online is definitely an easier choice and online pharmacies can sure shot flourish. But, it’s a success when the market functions in commitment towards consumer’s wellness and safety.