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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - Anders Gustafsson, Michael D. Johnson
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
by: (author) (author)
Format: paperback
ISBN: 9780470448212 (0470448210)
Publisher: Jossey-Bass
Pages no: 208
Edition language: English
Bookstores:
Other editions (4)
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - Anders Gustafsson
Competing In A Service Economy How To Create A Competitive Advantage Through Service Development And Innovation - Anders Gustafsson, Robert E. Quinn, Michael D. Johnson
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - Anders Gustafsson, Michael D. Johnson
Competing in a Service Economy - Anders Gustafsson, Michael D. Johnson
Books by Michael D. Johnson
Human Biology: Concepts and Current Issues Package - Michael D. Johnson
Human Biology: Concepts and Current Issu... Human Biology: Concepts and Current Issues, Books a la Carte Plus Masteringbiology(r) - Michael D. Johnson
Human Biology: Concepts and Current Issu... Human Biology: Concepts and Current Issues, Books a la Carte Plus Masteringbiology with Etext -- Access Card Package - Michael D. Johnson
Competing in a Service Economy: How to C... Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series) - Michael D. Johnson, Anders Gustafsson
New Service Development And Innovation In The New Economy - Bo Edvardsson, Michael D. Johnson, Anders Gustafsson
W.A.G.E.S: Working at Gaining Employment... W.A.G.E.S: Working at Gaining Employment Skills - Michael D. Johnson, Michael Bullis
Gemini Gambit - D Johnson
Human Biology: Concepts& Curr Issue& Lab... Human Biology: Concepts& Curr Issue& Lab/M Pk - Michael D. Johnson
Webct Student Access Kit for Human Biolo... Webct Student Access Kit for Human Biology: Concepts and Current Issues - Michael D. Johnson
Masteringbiology -- Standalone Access Ca... Masteringbiology -- Standalone Access Card -- For Human Biology: Concepts and Current Issues - Michael D. Johnson
Books by Anders Gustafsson
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - Anders Gustafsson
Service Excellence in Management: Interdisciplinary Contributions - Bo Edvardsson, Anders Gustafsson, Stephen W. Brown, Robert Johnson
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
Quis 9 Symposium - S0ervice Excellence i... Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2. - Anders Gustafsson, Bo Edvardsson
Conjoint Measurement: Methods and Applications - Anders Gustafsson, Andreas Herrmann, Frank Huber
New Service Development And Innovation In The New Economy - Bo Edvardsson, Michael D. Johnson, Anders Gustafsson
Special Issue from Quis 9. International... Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2. - Anders Gustafsson
Competing in a Service Economy: How to C... Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series) - Michael D. Johnson, Anders Gustafsson
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