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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
by: (author) (author)
Format: hardcover
ISBN: 0723812384815 (0787953105)
Publisher: Jossey-Bass
Pages no: 144
Edition language: English
Bookstores:
Other editions (2)
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
Books by Michael D. Johnson
Human Biology & Bone Atlas Package - Mic... Human Biology & Bone Atlas Package - Michael D. Johnson
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The Architect's Essence: Salvation and Ruin - D.R. Johnson, Suzannah Johnson, Gary Carroll, Andrew Read
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
Concepts of Human Physiology - Richard L. Malvin, Michael D. Johnson
10 STEPS to a Better Website: Website Optimization & Improvement Tips to make your site more valuable - D.W. Johnson
Human Biology: Concepts and Current Issues Package - Michael D. Johnson
Human Biology: Concepts and Current Issu... Human Biology: Concepts and Current Issues, Books a la Carte Plus Masteringbiology(r) - Michael D. Johnson
Human Biology: Concepts and Current Issu... Human Biology: Concepts and Current Issues, Books a la Carte Plus Masteringbiology with Etext -- Access Card Package - Michael D. Johnson
Books by Anders Gustafsson
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System - Michael D. Johnson, Anders Gustafsson
Quis 9 Symposium - S0ervice Excellence i... Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2. - Anders Gustafsson, Bo Edvardsson
Conjoint Measurement: Methods and Applications - Anders Gustafsson, Andreas Herrmann, Frank Huber
New Service Development And Innovation In The New Economy - Bo Edvardsson, Michael D. Johnson, Anders Gustafsson
Special Issue from Quis 9. International... Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2. - Anders Gustafsson
Competing in a Service Economy: How to C... Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series) - Michael D. Johnson, Anders Gustafsson
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation - Anders Gustafsson
Service Excellence in Management: Interdisciplinary Contributions - Bo Edvardsson, Anders Gustafsson, Stephen W. Brown, Robert Johnson
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