According to a survey report shared by the State of the Connected Customer, about 84% of the customers expect personalized treatment rather than being treated as a number. 

In fact, by keeping customer need at the helm of every interaction that you have with them, you manage to earn their trust, build lasting relationships, and provide your organization a competitive edge that’s second to none. So, how do you balance the need of every customer to be treated as an individual that, too, while scaling up the speed and efficiency of your service agents? 

Though transforming your customer service experience by delivering efficient and highly-personalized services isn’t easy, the need of the hour is to invest in a solution that can help you provide superior customer service that, too, while helping you stay relevant. Salesforce service cloud enables organizations to place customers at the heart of everything and deliver a personalized experience across every channel i.e., phone, email messaging, chat, etc. As a business looking to scale-up your customer service team, it’s prudent to get in touch with an experienced Salesforce consultant who can help you make the most of this innovative solution. 

Let’s understand how Salesforce Service Cloud can transform customer experience:

• Maximize Agent Productivity: With Service Cloud, agents can maximize their productivity as the service cloud offers secure management options such as web-based application knowledge base, etc. providing them the flexibility to work from anywhere. With enhanced productivity, overhead costs of agents are reduced.
• Transforms Customer experience: Organizations can improve customer relations as the service cloud allows organizations to connect one to one with their customers through live agents. This enhances customer loyalty, retention, and satisfaction leading to repeat business and an increase in LTV (Lifetime Value).
• Security: With the service cloud platform, data integrity is maintained as it offers a multi-layered approach to protect confidential data of your organization.
• Case Tracking: Service cloud helps in case tracking, which helps in faster resolution of cases. With this, the day to day activities of a person is properly managed, which also results in the manual reduction of errors. 

Conclusion:

In a nutshell, we can say that organizations can realize improved operational processes by leveraging the Salesforce service cloud, leading to better customer experience. So, irrespective of whether you are in the B2B or B2C domain, if your company truly cares about your customers, then is you should opt for Salesforce Service Cloud. Once you have made up your mind in implementing Salesforce service cloud, you should consider getting in touch with a reliable Salesforce implementation partner. 

Every business goes through a rough patch, which may include a dip in revenue, sluggish speed of operations, inconsistent customer operations, and more. While companies usually find a way to come out of such a crisis, the problem arises when such situations become routine. For the uninitiated, it is to be noted that such cases occur when organizations cut corners, ignore bottlenecks, increase dependency on siloed on-premise systems and complex ordering process that can reduce customer engagement with your website.

To sustain themselves, customers must take decisive steps to deal with the challenges the way they are meant to be dealt with. This is where the need for a proper Salesforce commerce cloud implementation arises. Besides maintaining cost-efficiency, and seamless omnichannel customer experience, implementing Salesforce commerce cloud can help businesses make the most of commerce data effectively. Let’s take a look:

Unified, Cross-Channel Experience

While you might still be reaping the benefits of improved sales with your old system, it is certainly not a consistent way of reaping the benefits. In fact, in the absence of proper integrations, inconsistent standards, lack of interoperability between tools, and little to no customization, Sales are bound to drop sooner or later. With a robust commerce cloud solution in place, service and data models can be leveraged through different interaction channels. This presents businesses with a collective view of your orders, products, promotions, interactions, inventory, etc. 

Similarly, every channel can use various services like transaction management etc. and leverage core capabilities, which increase agility, and helps deliver a seamless and personalized experience across the entire continuum.

Infinite Customization

Salesforce commerce cloud allows businesses with unlimited customization capabilities. Apart from this, it has an open architecture, which allows for distinct integrations and customizations that, too, without any hassle. Moreover, its complete set of APIs makes it easy for other web applications to interact easily with it. Since, it comes with a development environment, it can delight their technical teams who, in turn, create custom brand experiences across various customer touchpoints and channels.     

Innovation

To remain competitive, businesses should be able to deliver innovative solutions and experiences across multiple channels that, too, without any delays. With a Salesforce commerce solution in place, organizations get access to several new features and updates, which are carried out several times a year, allowing businesses to leverage the latest version. This will help organizations to keep pace with the changing retail landscape while keeping up with customer expectations. A Salesforce implementation partner will help implement the Salesforce commerce solution and help organizations realize the benefits of this fantastic solution. 

Wrapping Up:

Businesses across the globe are focussed on having a unified and shared view of customers, which helps them to provide a consistent experience across online, in-store, social, and other channels. By integrating a robust solution like Salesforce commerce cloud that offers immense capabilities for intelligence, and customization, organizations can put their business on fast-track. As an entrepreneur, if you are still on the fence regarding the endless possibilities offered by the Salesforce commerce cloud, then make sure you get in touch with a reliable Salesforce consultant.

In today’s IT marketplace, businesses require leveraging a technology solution that can help them provide a one-stop solution to all their business needs. As a cloud-based CRM system, Salesforce enjoys an excellent adoption rate among businesses of all sizes and from different industry verticals. So what makes Salesforce so popular? Salesforce offers multiple cloud products that are designed to address various business issues. One such offering by the CRM giant is the community cloud offering, which acts as a communication channel that helps developers communicate with their customers while keeping track of their work. 

In fact, the Salesforce community cloud offers features that can make your business robust and result-driven. Let’s take a quick look at some of them: 

• Single Social Sign-on: This cloud solution can help companies to create login credentials for users. Nevertheless, it would be great leveraging a single sign-on feature rather than providing manual access, and this can be made possible with Salesforce as it can be integrated into various social platforms such as Twitter, Google, and Facebook etc.  
• Salesforce Communities: Businesses have the flexibility to share information with different users or systems collaborated with Salesforce. With the Salesforce Community cloud, insights can be shared and gained. 
• Customized Templates: Salesforce offers many templates that are customized as per business type and services. Businesses can pick and add VisualForce pages to any one of these templates to give a new lease of life to community portals. 
• The reputation of Existing Members: Salesforce community cloud offers a feature that allows organizations to check the reputation of existing members. With this feature, they can check the rating of every post to which points are allocated accordingly.  

What are the Benefits of the Salesforce Community Cloud for Businesses? 

• It helps in driving more sales for your business by connecting employees, distributors, suppliers, and resellers. 
• It provides top-notch services by connecting customers and responding to their queries. 
• It helps in social listening, workflows, etc. all at one place only.  

Conclusion:  

Connecting to employees, customers, distributors, and suppliers has always been a critical aspect of every business entity. Together with changing expectations, communities will continue to add value to organizations to improve ongoing relationships. Salesforce community cloud solution has provided organizations with new ways to connect with customers and prospects while providing them with efficient customer service. To make the most of this innovative cloud solution, it makes sense to get in touch with a reliable Salesforce consulting partner. 

Terrifying and Dark and Intense Read

Wow ! What a conclusion this was to this terrifying and ugly tale and another read that kept your heart pounding and had you on the seat of your pants the entire time never knowing what would happen next.

I honestly loved Natalie as she was fierce and protective and determined and one not taking her captivity lying down.She was strong and beautiful and smart and always watching and listening and calculating.From the moment we met her we new she was destined to be a force to be reckoned with.

Noah although a Patriarch you new he was different from the rest of them in the sense that he loved his community and its people but, not the way the system worked and the unfairness of it all and the brutality of it and that is why he always desired change and new he needed a queen to make that happen.

This story is emotional and it has a lot of moving parts and as the story unfolds those secrets started coming to life.I have to say we never saw things playing out they way the did and we just loved that.The chemistry between Natalie and Noah just burned hotter.We loved them as a couple.These two burned brightly!

Overall a terrifying tale that makes you heart sick and sad but, one so intriguing it kept you glued to the pages the entire time.Book one left us with one heck of a cliffhanger and I am so glad that I was able to start book two right after putting part one down as I dove right in with eagerness and new that this was yet another tale that I would not be putting down until its very conclusion.

Overall this was another amazing read and the story well written and sometimes reading something out of your comfort zone is just what you need to shake things up a bit and this story did just that.One thing about this story is that it all felt so real and that you were with its characters in that very place and time along with the good guys and the villains as well.Noah and Natalie took us for one heck of a ride that is for sure but, we loved getting to know them both so different but, yet the same in so many ways.Noah and Natalie will be a couple not easily forgotten.